Short version: You may request a refund within 14 days of your original purchase. Because these are digital resources, a refund ends your license and membership access.
Original purchases
Individual digital products and the first payment on a new monthly or annual membership are eligible for a full refund when the request is received within 14 calendar days of purchase.
To protect this small business and the teachers who support it, the guarantee does not cover fraudulent activity, repeated purchase-and-refund behavior, chargeback abuse, or an attempt to obtain a substantial collection of resources without paying for them. We may ask for enough information to locate the purchase and understand a technical problem.
Renewals and cancellations
You may cancel a subscription at any time. Cancellation stops future renewals but does not automatically refund a completed charge. Access continues through the period already paid for unless that payment is refunded.
If a monthly or annual membership renewed accidentally, email us within seven days of the renewal. We will ordinarily refund that renewal when the new release for that billing period has not been delivered or accessed. We do not provide prorated refunds for partially used billing periods.
What happens after a refund
We issue approved refunds to the original payment method through Stripe. Stripe sends the request to your bank or card issuer, and the time it takes to appear on your statement depends on that financial institution.
A refunded membership is canceled, member access ends, and no future releases are delivered. A refund also ends the license for the refunded materials. You agree to delete those files and stop using or distributing them. A refund cannot reach into a computer and remove a download, so this requirement operates on good faith.
Technical problems
If a file is corrupted, missing, or not working as described, contact us even after 14 days. We will first try to replace or repair it. Nothing in this policy limits rights that cannot legally be waived.
Requesting a refund
Email blumedora@gmail.com with the email address used at checkout, the item or membership purchased, and the approximate purchase date. We aim to review requests within two business days.
See also our Terms of Sale and Use.